Privacy Policy

• Client inquiry details — name, event type, preferred date, and budget
• Follow-up logs — calls, messages, and reminders linked to each lead
• Lead interest levels — Hot, Warm, or Cold status
• Booking details — hall preference, advance payment received, event notes, and timeline
• Role-based user accounts and login information (Superadmin, Admin, Staff)
• Real-time notification and calendar interaction data
• Device and usage data for performance monitoring

• Power the full CRM workflow — inquiry → follow-up → confirmed booking
• Display follow-up reminders and role-based real-time notifications
• Maintain a live booking calendar to prevent double-bookings
• Provide complete client history visible to the whole team in real time
• Enable lead pipeline visibility — track who needs attention and who is ready to confirm
• Improve and maintain platform performance and reliability

We do not sell your data. Data is shared only when required by law or with trusted service providers (such as WhatsApp and SMS delivery services) strictly to operate core platform features. All third-party service providers are held to confidentiality obligations.

We use secure systems and encryption to protect your data at rest and in transit. While no system can be guaranteed 100% secure, we follow industry-standard practices to minimise risk and safeguard all client and booking information.

Data is stored only for as long as required to operate the service effectively. You may request deletion of your data at any time by contacting us using the details provided in Section 10 below.

• Access the data we hold about you and your organisation
• Request correction of any inaccurate or outdated data
• Request deletion of your data from our systems
• Restrict or object to how your data is used

ClientTrack may integrate with third-party services including WhatsApp, SMS providers, and other communication platforms to support lead follow-up and team notifications. These integrations are governed by their respective privacy policies and terms of service.

ClientTrack is a professional business tool intended for event venue owners and their staff. This platform is not directed at or intended for use by individuals under the age of 16.

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of the platform after any changes constitutes your acceptance of the revised policy.

For any questions, data requests, or to book a free demo, reach out to us through any of the channels below: